Frequently Asked Questions

If you are considering buying one of our luxurious steam showers or whirlpool baths there will be questions that you need answers to. Below is a list of questions and answers that you may find helpful in aiding you to have more confidence with your purchase.

Q.    What are the electrical requirements?
A.    You will need to consult an electrician if you want to place the socket in the bathroom, otherwise you will require a standard 13 amp socket if outside the bathroom.  If you have a whirlpool then you will need 2 sockets.

Q.    Can I run the steam shower from my combination boiler?
A.    Yes. As combi boilers have pressure that is adequate to 2 bars. You may be required to fit a thermostatic valve to equalise the hot and cold water pressure. This is because the water pressure on combi boilers can fluctuate.

Q.    If I don’t have a combination boiler can I run the steam shower from another system?

A.    Yes. Modern combi boilers and unvented hot water systems should be ok. On all high pressure water systems pressure reducing valve should be used on the cold otherwise the thermostat will malfunction due to uneven supply pressure. Tank fed systems may require a pump that is equivalent to 2 bar.

Q.    How much water pressure do I need?
A.    You will need between 1.5 and 4.0 bars of pressure to run the shower.

Q.    Do you offer a professional installation service?
A.    Yes we do. Our installation team have been fully trained in building up the units to the highest standard. They are informed of all new features and are trained on how to install them. They do not plumb the unit into the water mains, however once the steam shower is installed this is a very simple procedure.

Q.    What plumbing or water connections do I need?
A.    All you need is a standard hot and cold feed.

Q.    What is the flow rate from the steam shower?
A.    When running the steam shower off a system that is equivalent to 2 bar of pressure the flow rate is approximately 14 to 16 litres.

Q.    How long does the warranty last for?
A.    When you purchase a steam shower or whirlpool bath you are given a 12 months parts only warranty however you can upgrade your warranty for a further year.

Q.    Are spare parts available if I should need them in the future?
A.    Yes we keep all parts for our baths and showers in stock.

Q.    How long will delivery take?
A.    We can deliver within 5 working days as we keep all our units in stock. If you need a faster delivery we can send it on a next day service if ordered over the telephone before 1pm.

Q. Do the steam showers/enclosures/whirlpool baths come with assembly and fitting instruction manuals?

A. Yes we provide full specification manuals with all our models to help aide you with the installation of your product, also full technical support is only a phone call away!

Q. Do you hold your steam showers/enclosures/whirlpool baths in stock?

A. Yes we do, unlike other steam shower suppliers that have to ship in from overseas we hold our stock in our huge UK warehouse ready to deliver to you.

Q. Are there any other factors that I need to consider before making my purchase?

A. It is always advisable to seek professional help from a plumber in regards to the plumbing connections. Take into consideration that the size of the bathroom should be able to accommodate the unit, leave room for assembling the shower/bath and allow space for the unit to be pulled out for maintenance purposes.